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E-Commerce Sector
| Course Name: | Sales Techniques for Shop Assistants in Retail Sector |
| Description: | N/A |
| Sector: | E-Commerce |
| Industry Association: | N/A |
| Training Institution: | Ecole Hotelière Sir Gaetan Duval, Ebène |
| Placement: | Supermarkets and Branded Stores |
| Tentative Start Date: | TBC |
| Duration: | 4 Months |
| Eligibility: | Studied up to Form 3 or Grade 9 |
| Mode: | Part Time |
| Days Of Training: | 2 days per week; Day 1: weekday: 1500 – 1800 hours Day 2: Saturday: 0800 – 1500 hours |
| Venue: | Ecole Hotelière Sir Gaetan Duval, Ebène |
| Modules: | Modules: 1. Introduction to Sales Techniques; 2. Sales Transaction via Telephone System3. Payment Procedures4. Customer Service5. Product Knowledge and Information6. Buyer Behaviour7. Distribution of Goods & Services8. Completing Sales Transactions9. Ethics and Values10. Communication Skills11. Interview Techniques |
| Course Name: | National Certificate Level 5 in Business Process Services |
| Description: | The objective of this course is to impart knowledge, develop skills and inculcate attitude to enable the participants to acquire a range of competencies needed in the Business Process Services (BPS) sector. |
| Sector: | E-Commerce |
| Industry Association: | N/A |
| Training Institution: | MITD |
| Placement: | 5 weeks |
| Tentative Start Date: | Feb/March 2022 |
| Duration: | 1 year |
| Eligibility: | School Certificate with credit in English and Mathematics |
| Mode: | Full Time |
| Days Of Training: | Monday to Friday as 8h00 |
| Venue: | MITD Training Centres |
| Modules: | • Finance and AccountingCore modules• (RTR, P2P AND OTC) • Supply Chain Management • Insurance • French• Banking • Robotics Process Automation• Six Sigma Lean Management • Capital marketsElectives• German language• Italian language• Spanish language |
| Course Name: | Coffee and Hot Beverage Services |
| Description: | The objective of the course is to impart knowledge, develop skills and inculcate attitudes to enable participants to provide excellent coffee and hot beverage services to customers |
| Sector: | E-Commerce |
| Industry Association: | N/A |
| Training Institution: | MITD |
| Placement: | 12 weeks |
| Tentative Start Date: | Feb/March 2022 |
| Duration: | 3 months |
| Eligibility: | Having studied at least up to Grade 9 |
| Mode: | Part Time |
| Days Of Training: | 6 days per week from Monday to Saturday. This includes 2 days per week at EHSGD and 4 days per week of placement |
| Venue: | MITD Training Centres |
| Modules: | • Grooming• Customer Care• Work Ethics• Product Knowledge• Preparation and Service of Tea/ Coffee/ Cakes and Snacks• Different Methods of Serving Hot Beverages• Serving Skills• Clearing and Collecting of Used Cups and Glasses• Keeping Work Area Neat and Clean and In Order |
| Course Name: | Fast food preparation and operator services |
| Description: | The objective of the course is to impart knowledge, develop skills and inculcate attitudes to enable participants to prepare food safely and provide quality service to customers. |
| Sector: | E-Commerce |
| Industry Association: | NA |
| Training Institution: | MITD |
| Placement: | 3 days per week |
| Tentative Start Date: | February 2022 |
| Duration: | 4 months |
| Eligibility: | Having studied at least up to Grade 9 |
| Mode: | Part Time |
| Days Of Training: | Weekdays: as from 15h00 Saturdays as from 8h00 |
| Venue: | MITD Training Centres |
| Modules: | • Orientation for the fast-food service • Safety and hygiene • Use of equipment • Fast food culinary terms • Vegetable preparations • Egg preparations • Sauce preparations • Local preparations (veg and non- veg dishes) • Soft skills |
| Course Name: | Basic food production |
| Description: | The objective of this course is to impart knowledge, develop skills and inculcate attitudes to enable participants to prepare different dishes. |
| Sector: | E-Commerce |
| Industry Association: | NA |
| Training Institution: | MITD |
| Placement: | 3 days per week |
| Tentative Start Date: | February 2022 |
| Duration: | 3 months |
| Eligibility: | Studied at least up to Grade 9 or equivalent - Minimum age: 17 years |
| Mode: | Part Time |
| Days Of Training: | Weekdays: as from 8h00 Saturdays as from 8h00 |
| Venue: | MITD Training Centres |
| Modules: | • Présentation • Initiation A L’hotellerie • Identification De L’hierarchie Dans Une Cuisine • Le Materiel, L’equipment Et Son Entretien • La Conservation • Vocabulaire Culinaire • Les Produits De Base • Techniques De Base • Les Assaisonnements • Les Legumes Et Les Fruits • Les Potages • Les Hors D’oeuvre Chaud • Les Hors D’oeuvre Froid • Les Pates Alimentaires • Les oeufs • La viande, la volaille, le poisson, les crustacés. • Compétences générales |
| Course Name: | Basic restaurant and bar services |
| Description: | The objective of this course is to impart knowledge, develop skills and inculcate attitudes to enable participants to provide quality food and beverage service. |
| Sector: | E-Commerce |
| Industry Association: | N/A |
| Training Institution: | MITD |
| Placement: | 3 days per week |
| Tentative Start Date: | February 2022 |
| Duration: | 4 months |
| Eligibility: | Studied at least up to Grade 9 or equivalent - Minimum age: 17 years |
| Mode: | Part Time |
| Days Of Training: | Weekdays: as from 8h00 Saturdays as from 8h00 |
| Venue: | MITD Training Centres |
| Modules: | • Initiation a la restauration • La tenue professionnelle et l’hygiene • Les formules de restauration et les locaux annexes • Le matériel – l’équipement et son entretien • Les techniques gestuelles • La mise en place • Tenue des postes et le personnel • Les différents styles de service et les etapes d'un service • Le bar et le service des boissons • Connaissance des produits • Le service banquet • Vocabulaire professionnel • La facturation • Compétences générales |
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